At Vet Shelf, we know you want your pet's essentials to arrive quickly and reliably.
This Shipping Policy explains how we process, dispatch, and deliver orders across the UK, so you always know what to expect once you've placed an order with us.
We aim to dispatch all orders on the next working day after they are placed. Orders placed on a working day will be processed and handed over to our courier partners promptly, so your items are on their way to you as soon as possible.
Once dispatched, your order will arrive within the following timeframes:
Please note that we do not process, dispatch, or deliver orders on Bank Holidays or other non-working days. Orders placed on these days will be processed on the next available working day, and delivery timeframes will be calculated from that point onward.
While we do our best to ensure timely delivery, occasionally your parcel may experience a delay due to circumstances related to our shipping partners, such as high demand, weather conditions, or other logistical issues beyond our control.
We appreciate your patience in such cases and will do our best to assist you if your order is delayed.
If you have any questions about your order or our shipping timeframes, please don't hesitate to get in touch with our customer support team — we're always happy to help.
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